How to stop HDMI Information Banner on KD-49XG9005 using Android 9 latest firmware???

[warlord01]

I wish to stop the information banner from being displayed at random times whilst watching TV etc on my XG9005.

After searching around, I found out that prior to this latest update (v6.7140) that you could enter the menu: 

Home > Settings > Channel Setup > Info Banner > OFF  and disable the notification.

There must be a way to achieve this under the latest firmware, as it is spoiling my viewing experience and is becoming a major annoyance!!

Any suggestions gratefully received 😀

[LightFoot]

Hi @warlord01. Yes it is still in the settings and if I remember right more prominent. If was the first thing I did after the upgrade. I am no where near my TV at the moment but maybe under Watching TV.

[warlord01]

Hi  @LightFoot, and VMT for your reply.

I have had a good look about and cannot find that setting, and have seen on another forum that it has been removed 😞

The only item I have come across is to hide the various inputs which is not what I'm after.

I did see that someone suggested switching to TV sound and then back to receiver, which I have done, and it has dropped the frequency of the banner being displayed to 2~3 times this evening, but it would be nice to stop it completely!

[Palexr]

Anyone?  This is driving me nuts!

[Win_88]

Hi

I think the feature to remove the info banner was removed. It used to be in the Channel setup menu.

Win_88

[BadPseudonym]

Hi,

If you go to 'Settings', then click on 'Watching TV', 'Info Banner' is now the second option, just under 'Channels'.

Hope that helps!

[jonH68]

That option is not there for me - Sony Support advised this is being investigated - it is pretty annoying.

[HannahEd01]

Hi, what's the model that you own? try to force the external device to always output the same audio format (PCM) if you can and let me know if it worked.

[jonH68]

Hi,

Model is KD49XG9005.

Connected through Arc (HDMI3) to Denon AVR along with ATV4k and Cable box.

I have amended Digital Audio Out in Settings from Auto 1 to PCM and will update if this resolves the issue.

Thanks for the advice

[jonH68]

As a follow up to the above, by changing audio output from Auto 1 to PCM, won’t that affect Dolby Atmos etc?