updating problem

[#1]

Hi , im trying to update my phone using pc companion, it said it should take about 30 mins

4 hrs later it still has not finished its still on the prepare bit

i tried cancelling update about 30 mins ago but that is not working either

can anyone advise me what to do please

[#2]

thank you so much for your help and patience

it seems to have updated properly now and i will

try your other suggestions when i have more time

thanks again

[Uliwooly]

anytime