Sony xperia m5 update could not install

[badgamerdz]

I can download the marshmellow update but when i click on install i get an error it says Could not install the new software version. Try again. I tried couple of times downloading the same update but it still doesn't install.

[em0gurl31]

my phone is giving notification about its new system update with a build version 30.2.B.21. I can download the whole software but there is a problem when i install it and it says it cound not install the new update. i try using the xperia companion in pc but even my app in pc is not working and it is not downloading the update. please help me because I can't use my phone well...

[Falk]

I experience the same issue on my phone

[Brunoamaraus]

I'm downloading the update, but when the phone reboots and the installation starts, the android stops updating and starts normally. Then the message appers "Sony Monile Communication has not been installed"

[#5]

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@Brunoamaraus wrote:
I'm downloading the update, but when the phone reboots and the installation starts, the android stops updating and starts normally. Then the message appers "Sony Monile Communication has not been installed"

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Did you tried update with Xperia Companion (PC)?

[67Kiisseli]

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@euphorics wrote:

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@Brunoamaraus wrote:
I'm downloading the update, but when the phone reboots and the installation starts, the android stops updating and starts normally. Then the message appers "Sony Monile Communication has not been installed"

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Did you tried update with Xperia Companion (PC)?

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Software Update does not work on your computer with PC Companion. You are notified on the error code 0×803d0020.

I guess there is some kind of bug. When downloading the update (OTA), it will stop and you get the message Sony Mobile Communications could not be installed

[Michal48]

Hello,

We have problem to update all of our Sony Xperia M5 devices from build 30.2.A.0.100 to 30.2.A.0.21.
After downloading new version installer starts but process freezes on picture with waves and nothing happens for hours. System do not start. After restarting device with button near SD card connector systems starts but with message that Update was not done.

[Lord_viridis]

Have you tried using the Xperia companion software?

[Michal48]

Yes but also with no success.

[Ely2]

I have the same problem. Do you help me please?

[em0gurl31]

Same with me