Xperia C4 Dual - Rebooting when connected to charger

[236]

Hi,

I am facing a very weird issue with C4 dual. Whenever, I am connecting my phone to charger for charging, the boot boots, Xperia logo apprears and phone shutt off. Again, the same thing gets repeated.

I have tried using different chargers but the problem still persists. Its very annoying and irriating. 

Could any one help me out what exactly is the matter? Its the hardware problem or something else?? I am not able to use my phone since it is not getting charged?

Regards

Hardik

[Hampus]

Hi,

That sounds strange. When you say different chargers, do you mean both cable and adapter? Have you tried different wall sockets?

[_alexdon_]

Is it the original charger?

[amit_rocking87]

By any chance have u ever tried to play with charging port of mobile like u pressed charging port hardly or some other make charging pin u inserted in your mobile?

Also just for my info trust u have not any voltage fluctuations issue?

[236]

Hi Hampus,

Yes, I have used to OEM's cable+charger, also tried charger+cable cord of other company as well (samsung and htc).

I have used usb charging from PC as well as wall socket method but he problem persists. After continuoulsy trying connecting and disconnecting chord from mobile, sometimes phone detects and charges. But the moment, I disturb the positioning, it again goes back to same old mode (switch off and rebooting).

I backed up all my data yesterday and did factory reset thinking it might be software issue. Still not resolved.

Any suggestion would be highly appreciated.

Regards

Hardi

[236]

Hi Amit,

Not i haven't pressed the mobile usb hardly. No votlage fluctuation as far as I can recall.

Thanks

Regards

[236]

Yes, it is the original charger

Regards

Hardi

[amit_rocking87]

From when this problem started?
I guess there is port issue and nees to replace.

Please contact your local SC.

[236]

Hi Amit,

It started 5 days ago... last 3 months it was fine....

[amit_rocking87]

Thanks good to know.
I suspect port malfunction. Pls check with local Sony SC