Xperia C4 Dual - Rebooting when connected to charger

[236]

Hi,

I am facing a very weird issue with C4 dual. Whenever, I am connecting my phone to charger for charging, the boot boots, Xperia logo apprears and phone shutt off. Again, the same thing gets repeated.

I have tried using different chargers but the problem still persists. Its very annoying and irriating. 

Could any one help me out what exactly is the matter? Its the hardware problem or something else?? I am not able to use my phone since it is not getting charged?

Regards

Hardik

[Hampus]

If you have tried the things that you mention but the problem persist, I also suggest that you visit nearest service center to have your phone examined by a technician. You can contact your Local support for information about nearest service center and/or how to proceed with this in the best possible way.

[236]

Hi Hampus,

As suggested by you and Amit earlier, I also think to get it checked by technician from nearest SC.

Will let you know whats the problem exactly.

Regards

Hardi

[Pietervdb]

Hi, 

I'm having exactly the same problem. Insert charger, phone crashes and gets in a loop at boot. 

did you receive feedback from the local sony center? 

Thx. 

Edit : Did a full factory reset but the problem remains. I will have to return it to the dealer. Too bad, I really like this phone. 

[DukaSrbija]

Just add my displeased voice here. Same problem on my C4 Dual SIM. 

Very disappointing model. Feels like I bought a China brand

[EFA]

I have this exact same problem after 4 months of the phone working fine.  I did a SW update about 5 days ago, the phone was fine for 3 days, now this.   Useless.

No damage to the USB port, does this on a multitide of chargers, all of which charge other Sony phones fine.

[Juominae]

I had the same problem with my C4. When charge stops, the unique image is a Sony xperia screen and the mobile attempting to reboot itself every few minutes eternally.

In my case, i switch off the mobile pressing power button + volume up. Then start as always and all is fine again. I only have this problem once and i buy my C4 three months ago.

I have to say, that when this problem appeared, i change in Android> xperia connection> throw and I disabled this feature. I read in this forum that with this feature off i will save battery life. Now is as always, on.

[Am8]

I also suffering from same problem of rebooting when I plug it on charging ....I also show my mobile in Sony SC 4 times but no help form there problem continues .....what should I do plz help me

[xtreemesb]

I also suffering from same problem of rebooting when I plug it on charging in my Sony C4 . ..what should I do plz help me

[Paladin1]

I also have the problem.i like the phone but this problem pls help me to solve it sony

[IIS_Blitz]

Hi, same problem here, when I connect my phone to wall or pc it reboots, it vibrates, the front led blinks in red, the sony screen shows, then it all goes black and then it starts over again and again, also my battery has uncharged way faster since, so I can't just leave it plugged over night and use it during the day.

has anyone recived feedback from this problem?