WH-1000XM3 headband creaking

[FredSass]

Hi. I have had my Sony WH-1000XM3 for a couple months. I haven't used them much until recently, while on public transport. The audio sound is brilliant. However, I have started noticing the headband is creaking whenever I move my head/jaw. It is a plastic against plastic sound. It is unbearable especially as they are top of the line expensive headphones. It is only the right side. Is there any way to fix this please? Thank you

[Bat_Rick]

This is a mechanical fault, most probably in the slider, i recommend you talk with Sony reps. and they will advise you on how to send this unit for inspection.

[supersonicbionic]

same problem with my WH-1000XM4 - do i need to contact the retailer i bought it from or Sony?

[Piscie · Accepted solution]

@supersonicbionic, try reaching out to the Sony reps directly if your product still within the one year warranty.

[supersonicbionic]

thanks will do, yes i bought it a month ago. 

[FredSass]

Fantastic service. Not a squeak from the headband anymore. My headphones were within the 12 months warranty. Sony did a great job resolving the issue. Really quick too.

[supersonicbionic]

Thanks! Can you explain the steps you took and how long did it take for Sony to fix it? Currys told me to go to their service desk so i'm wondering whether i should go to the retailer (Currys) or Sony first? 

[Bat_Rick]

Hi Supersonic,

I am pretty sure that Sony should take no more than 2 weeks to fix the headphones, based on my experience.

[supersonicbionic]

I read online that Sony refuses to fix such issues because they blame it on the user.... not sure if it's true or not...

[Bat_Rick]

Hi Supersonic,

can't you just send photos of the damage to the repair center before you send the actual unit, so can advise you?