Xperia m4 not turning on or charging

[Boughtandsold]

My xperia m4 just stopped working. It will not turn on or charge. Can anyone help please

[Daniel94]

Hi, I Used my phone to take a few pictures under water. It worked alright. However, I noticed a software upgrade prompting out of nowhere. Still the phone worked normal after drying. Few minutes later it got turned off. (Or I assume so, as it's screen went black) I;ve been trying to turn it back on: but the Sony logo appears and then the purple wave logo appears, then switched off again. This loop has been continuing if I plug the device to charge.

I tries the long press on power button, tried switching off using the hidden 'off' switch, tried power and volume up. Nothing worked exept once when the phone actually got switched on and messeges got delivered. But the device got switched off on its own.

Please help with this issue. The phone is One and a half years old and was working perfectly.

regards,
Daniel

[gofaadil]

is it still working?? Try repairing the device via xperia companion. Follow the steps carefully, inmy case I had to install the os by taking it to a service centre since it's not booting

[Daniel94]

I tried to connect it to the PC in order to perform a software repair; but the device wouldn't connect. It keeps on showing the Sony logo on loop. Any other suggestions on how to connect to the PC?

[Jonas]

Hi @Daniel94, sorry for the late reply. I have been out of office.

When performing the software repair, the phone will need to be powered off during the whole process and not connected to your computer at the start of the repair procedure.

You can either try and press the volume up and power button for 10 seconds to turn the device off, or use the tip of a pen to press and hold the OFF button found in the SD card slot.

If you still aren't able to perform the software repair, please get in touch with your Local support team so they can arrange a repair for you.

@cliXspy, sorry to hear about this.

Was the service centre able to resolve this for you?

Keep me posted!

[TinaCro]

Translation via Google Translate:

Hi ... I have a problem, the device was on the charger, it went out and did not turn on again, the lamp was lit red and the titer was connected to the charger ... Before the battery was turned off it was at 13-14% ...

Hi... Imam problem, uređaj je bio na punjaču, ugasio se i ne da se više upaliti,  lampica svijetli crveno i titra dok je spojen na punjač... Prije nego se ugasio baterija je bila na 13-14%...

[Jonas]

Hi @TinaCro, sorry to hear about this.

Your question has been translated to English since this an English only forum. Please post any replies/feedback in English. If you need to use a translator service, please do so!

If the device is not turning on or is not charging, try holding down the power button and the volume up button at the same time for 10 seconds until you get a few vibrations. Try powering on / charging your phone again.

Let me know if that helps!

[TinaCro]

Nothing helped and since I still have guarantee on my device I take it to service... And this is not my first visit to service... From first day I have issues with it... 😞 

[Jonas]

Hi again @TinaCro, I understand that it is frustrating having to send in / take the phone to an authorized service centre, however in this case, it is needed.

I hope that everything will work out in the end!

[olecram]

My phone just died! Its not the first time, but in the other times pressing the button Off or pressing for 10 seconds the volume up and the power button worked. This time nothing is working . Please help. Thanks

[José02]

Hi. My Cellphone doesn't turn on. When I press the power botton, it shows the "Sony" Logo, then the cell turns off, 3 segunds later is shows "Sony" logo again, for the same time, but it turns off again, and that process is repeated indefinitely, until I turn off the cell with the "Off" button showed near the Micro Sd Card space. I tried to press Power button and volume up button at the same time, but there's no change. Please, help:(