M4 Aqua stuttering/lag issues

[Ivan1212]

Hello there!I bought this phone yesterday and when I updated it then started stuttering issues and sometimes unresponsive apps. I noticed that after the update my only game on the phone which is Subway Surf started stuttering and lagging almost the whole time.So my question is how do I fix these issues. I've tried downloading Sony pc companion on my pc but when I download it pops error and cant open it tried Internet Explorer browser but it happened the same what should I do please help!

[Thommo]

Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data so best to backup before you begin

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

[Calvim_NRY]

Hi,I  bought my M4 Aqua Dual since 4 days,and when I updated it then started stuttering issues and sometimes unresponsive apps(when playing game like clash of clan ,scroliing Facebook,Instagram )but when browsing google chrome dont have any issue.

I've tried using Sony PC COMAPNION to rapair and reset ,but still same,its really dissapointed . SONY pls tell me how can i fix it ! Million thanks!!

[cp9]

Bought M4 Aqua, and it lags in most games and sometimes even in other apps. Cant tell if the issues started after the update or not, since ive updated it instantly. I've tried repair using PC Companion, reseting to default settings 4 times,made sure i was having enought ram, and its around 1 GB of free ram, most of the time, made sure i'm having enough space on the device, pluging and unpluging MicroSD card (i've heard it helps on some phones), but nothing helped. I really hope there is something i can do about this issue.

[THT2]

So i got the phone few months ago and i though it was laggy with the first firmware, but the newer the updates were the phone was getting laggier and laggier AF. Even subway surf can't be played properly, it seems that at some point the fps is perfect stable 60fps and then it starts lagging, stutering and its simply unplayable. Games like real boxing get lower graphics than phones like z1 compact for example... The phone is even slower than E4G which is 2 times cheaper! Sony SHOULD provide us better firmware with better perfomance for this phone, because currently its one of the most useless phones on the market, SHAME really.

[xavinux]

Hi @THT2

Can you please post the software build number of your device? To find your device’s current software version got to Settings -> About phone -> Build number / version. Keep us updated.

[Uliwooly]

@THT2

Just to be certain, it only lags while playing games?

[THT2]

i forgot to mention, i pretty much tried everything... factory resets, using the pc companion as well, i've tested another M4 aqua just to be sure, they're all laggy lol.
@uliwooly i can feel some lag in the animations, but im unsure on that one, but im 110% certain on the games, i can make a video if you wish.

build number:
26.1.A.2.147

[Michal120]

Hi

I have the same problem.The phone lags even form simple applications such as Angry birds 2. I tried to fix it it with the help of the program from the sony but it did not help.Should i give the fon for warranty?

PS. Sorry for my english I come from Polish

[THT2]

Perfomance has improved a bit in the latest update(.167) however it is still laggy in gaming. Also it took me 3 hours to charge the device to 60%(via usb cable)... camera takes A LOT OF time to focus close-up(macro) shots. Theres still many issues with the phone.