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Charging port issues

Jemou
Visitor

Charging port issues

Ever since I had my m4 aqua, I am having charging issues, when pluging the micro usb it will just randomly charge and stop charging every seconds or so. Same problem when connecting to my laptop. I used several cords and still having the same issue.I know Sony made the port waterproof and that the micro Usb has a bit sticking out the port, so I am thinking of a manufacturer issue. Anyone having the same problem? Knowing that if I charge it overnight and that the phone keeps on switching between charging and not charging, after unplugging the charger, the phone keeps in doing the same thing and it is à nightmare to turn it off and back on.
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9 REPLIES 9
Phy
Legend
Legend

Try to contact Sony Xperia support to get it inspected.

http://support.sonymobile.com/global-en/contactUs/
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Uliwooly
Expert

@Jemou

Did you dried the USB port completely before charging the phone?

http://support.sonymobile.com/global-en/xperiam4aqua/userguide/Charging-your-device/

Phy
Legend
Legend
Jemou
Visitor

Yes it was dry and already tried the troubleshooting. Nothing helped. Where I live there isn't any Sony facilities. And I doubt I can send it to them. My carrier said they can send it to repair, but I doubt they will find what's wrong with it, I worked in telco for a while and know what they do... Lol
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Uliwooly
Expert

@Jemou

I'm sorry to hear that, but it seems to be a hardware related issue.

Jemou
Visitor

Yes looks like it, just wondering if it was hapenning to other peops as I thought it was an known issue on m4
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Uliwooly
Expert

@Jemou

Fair enough, keep us updated. 

Christofer
Champion

Hi @Jemou,

You should be able to get in touch with your local support team if you send an email to "questions.re@support.sonymobile.com". They should then be able to give you more information on how to proceed from here.

Shahfahad
Visitor

I want a charging port m4aqua plz kindly delivered me