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BDP-S1700 won't play track 3 out of 4 in multidisc DVD set

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voyeuse
New

BDP-S1700 won't play track 3 out of 4 in multidisc DVD set

I've recently bought a 90-disc set of DVDs each of which contains 4 tracks. And on every single one the bluray player refuses to play the third while playback of 1, 2 and 4 is no problem. All tracks - including the third - play back on my PC with no difficulty, suggesting there is no fault with the discs.

 

Any ideas about what's going on here would be much appreciated. 

4 REPLIES 4
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LightFoot
Specialist

Hi @voyeuse 

Have you checked that your firmware is up to date? https://www.sony.co.uk/electronics/support/home-video-blu-ray-disc-players-recorders/bdp-s1700/downl...
If it is faulty and still within warranty you should contact the Retailer. Failing that you can contact  Sony UK Support 

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voyeuse
New

Thanks for the response.

I updated the firmware but the problem persists. As suggested I've contacted Sony UK Support.

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LightFoot
Specialist


@voyeuse wrote:

Thanks for the response.

I updated the firmware but the problem persists. As suggested I've contacted Sony UK Support.


Hi @voyeuse   Please let us know how you get on 😀

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voyeuse
New

No, I'm afraid not. And a factory reset didn't help either.

So since the device is out of warranty, I've switched to a different make of player that has no problem with any of the tracks.

But thanks anyway for the replies.