Not possible to change email address for My Sony account

[gradams55]

The My Sony site is difficult to login to, it is very picky about browsers and blockers.

I have finally managed to login and want to change my email address for login.  I have navigated to the relevant account page but get a message that there has been a "technical problem" and to try again.  I have never managed to get it to work.

Is there a contact for support for the website itself?

[Piscie]

@gradams55, it happened with me and it worked by trying different browser. Have you tried it?

[gradams55]

I have tried Safari, Chrome and Firefox, I get the same result.

[HannahEd01]

Hey gradams55, you need to contact Sony to delete the account and create another one, I don't think you can change the email itself.

[Marino.Manolo]

Via Mobile Browser (Chrome dev) on Android 10 I can change my Account's e-mail by myself:

 

[gradams55]

But it says that I can, it just always gives the message

"Sorry! We are experiencing temporary technical problems. Thank you for your patience while we fix them. Please come back later."

If I delete the account I will lose the product details I have registered.

[gradams55]

Just tried Chrome on a Chromebook, same result.

[HannahEd01]

Hey gradams55, I called Sony, they said you can actually change the email, I tried and it worked. But if you're still facing this issue try a different network maybe? Or contact Sony directly.

[gradams55]

I am in touch with Sony.  So far they have not been able to fix it.  
As I said I have tried different browsers and operating systems and networks.

It looks like it is something specific to my account.

[HannahEd01]

Hey gradams55, so weird indeed. I might have told you this before, I think the only solution is to delete the account and start fresh.