xperia e stuck at sony logo

[srikanth777]

hi....guys,actually what had happened is I updated my phone then in the last step of updation suddendly it shows an exclamatory mark( ! ) and then it switches off by itself then I again switched on my mobile then a 'sony' logo and after that an exclamatory mark this process repeats all the time ........please help me,can i do anything without going to service centers and more thing it is not connecting to pc companion,please suggest me anything guys,thank you

[_alexdon_ · Accepted solution]

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[Uliwooly]

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[Anjanasivakumar]

I have the same problem in my mobile.i was updating my mobile and suddenly in the last step it got stuck and it restarted.but after that it got stuck at the Sony logo.i tried connecting it to the pc companion but it is not getting connected to it.

[Draf]

My Xperia C5 ultra after updating, got stuck on Sony logo for hours. How to fix it. Please help.