Throw has stopped working

[-Malcolm-]

Hi everyone, my name is not malcolm but someone has my name as an alias! My Xperia E4g throw has stopped functioning altogether. Error messages appear all the time and I can't even access the throw settings menu to adjust anything. Software update doesn't help and resetting the device doesn't help either. Does anyone have a suggestion?

[Christofer · Accepted solution]

Hi @-Malcolm-,

I'm sorry to hear this. If I understood you correctly you have tried a factory reset and that didn't help? Have you also tried a software repair using PC Companion? If not then I would suggest that you try that with the help of a PC.

[-Malcolm-]

Hi Christopher, thank you for your response. I tried to update all apps and phone apps but that did not work. I tried to restore the phone to an earlier setting but that didn't work. Eventually I did a complete reinstall of the whole phone and imported all my info and settings from the backup. That worked except for the fact that a bunch of numbers disappeared into the ether. Who knows where they go, maybe we'll have a Internet bound consciousness that thinks it works on a switchboard irritating us with missed calls. Thanks again for your post and reply. Peace.

[Christofer]

Thanks for letting us know that the software repair fixed this for you though I'm sorry to hear that some of your contacts disappeared.

A backup in PC Companion only backs up the contacts that are saved locally in your phone, if they were synced with a Google account or similar service you need to add the same account again. I'd also suggest that you check the filters in the Contacts app, Contacts > tap the three dots > Filter > Show contacts, and enable all categories here. Might be that the contacts are there, just that they aren't visible.