Sony e4g missed calls

[AndreaMorph]

Good morning, i have a problem with my e4g.
When I have a call without answer, crash the telephone application, so I lose the signal and the connection until after a lot of times that i click on the continuous notice, the signal return.
I believe both to impute to a not correct operation of the incallui, but I cannot for example erase the cache because the incallui.apk I see it only through an external program, not from the list applications and so I cannot also disinstall it.
I cannot go in safe mode because the Phone remains 10 minutes or more on screens with the blue waves of loading, without show me more therefore I have click the reset button.

I have already update to the new firmware but the problem still remain.
Some idea that isn't factory reset?

Ps sorry for my english, i'm italian

[AndreaMorph]

After the reset there isn't more that problem !

[AndreaMorph]

Unfortunately i have again the same problem: phone process interrupted popup, That disappear only when i tap the phone or contacts icon 😕 no new app installed

[xperiaperson]

Just to confirm, you said you reset the phone.
Did you just reset it through phone or did a repair through pc with Sony Companion like suggested to you in previous posts.
No new apps installed? You mean since the two months when you reset the phone or just recently?

[AndreaMorph]

I did the factory reset Last time, and no apps installed recently

[xperiaperson]

Factory reset isn't the same as repair. Reset just reverts to default settings. Repair flashes your phone again with the firmware. If the file system is damaged (it looks like it is) for some reason this would fix it.

[AndreaMorph]

The problem is that i can' t repair,
"Server is not accessible. PC Companion needs to connect to an online server. The server is currently not accessible. Please try again later."
I have already tried to reinstall it, reboot, remove the antivirus, change default Connection like suggested in other thread

[xperiaperson]

Hmm, that's weird. Repair worked fine for me always. Also twice on current phone. If you already troubleshooted pc companion and your connection than you could try another pc (your own or someone you know).
Apart from that there is an unofficial third party flashing program for Xperia phones if you are willing to try that can easily download and flash official Sony firmware wich always works when companion makes trouble www.flashtool.net

I use it for years but you need a little bit of knowhow. But plenty of tutorials out there. Of course, at your own risk.