Warranty question

[Nevzad]

 

hey does anyone know if warranty will cover this? i don't really know how this happened, the tv was fine yesterday:/ a80j

[Nevzad]

And maybe an explanation how this possibility could happen 

[LightFoot]

Hi @Nevzad 

Would you please elaborate on what we are seeing in the image and what exactly has happened?

Just in case you are not aware, this is a community of customers trying to help other customers. You can contact Sony Support below.

https://services.sony.co.uk/supportmvc/en/Contact/Email?cat=televisions-projectors2&tab=Tips

[Nevzad]

Hello, this is a picture of the upper middle part of the tv screen, i was trying to show the faint horizontal lines, i don't really know if they are visible on the picture, and my question is if the warranty will cover this

[LightFoot]

Sorry, my iPad produced a duplicate.

[LightFoot]

Hi @Nevzad 

General warranty depends on which Retailer you bought the TV from. All the good ones offer a 5 year warranty. However if it is image retention, then this is specifically not covered as manufacturers see it as misuse of the TV.

https://www.sony.co.uk/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a80j/articl...

If you are brave enough you could try a Panel Refresh.

https://helpguide.sony.net/tv/iaep1/v1/en/08-02-31_02.html

[royabrown2]

@Nevzad 

Can you please post a picture of the entire screen? As with the posters above, I can’t quite see what we are looking at, and where the horizontal and vertical is.

But yes I can see the white lines, on grey with true black above. But it looks like the boundary between the grey and the black isn’t a horizontal.

If it isn’t, then this looks like external panel damage, so you need to consider who or what might have inflicted this; and if so, this would be a home insurance claim, if you have damage cover.

If it is horizontal though, it may be a panel failure; how long have you had the TV, and what warranty do you have in place with whom?

[SkyNet404]

Yea I can't really notice anything in the picture you shared in the post, would be helpful if you shared more that shows the issue itself, cheers.