Anybody else lost OK Google with the last update? XZ1 on EE (UK)

[RobinTBW]

Hi All

I have an XZ1 on EE running android 9.

OK Google stopped working after a recent update.

It now gets stuck in the voice training screen - I keep saying OK Google, but cannot get out of that screen.

If I cancel out of it, the functionality is switched off.

I have been able to fix it by uninstalling Google updates.

Anyone else had a similar problem?

Are Sony aware of the issue?

Cheers

Robin

[RobinTBW · Accepted solution]

Just to let everyone know, I tried the cache-clearing and other such options without success.

The Google App was updated about June 6th, and that update did not resolve the issue.

However, a Google update around June 11th does seem to have fixed it - I am now able to get past the "OK Google" voice training screen and use the functionality.

Thanks for all the responses.

[Strampke]

So you were right that it was caused by an update.

Glad that it is solved.

Wonder how many XZ1 on EE were sold or howmany users are using 'Hey Google' 😀

[ROBYER1]

Have you found since that any updates have broken it? I software repaired my XZ3 a few days ago and the issue is still there on the pre-installed software.

I have posted about it here, if anyone else has the issue can you please join in my discussion there as I escalate the issue to Sony. It seems to affect XZ series phones with Android 10 so the XZ3, XZ2 and XZ2c.

https://community.sony.co.uk/t5/xz-series/xz3-android-10-unable-to-turn-on-hey-ok-google-quot-someth...