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ssj-Ibarra
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wh-c500 stays low & the volume buttons don't work

I bought these headphones roughly a month ago and it started flshing purple at one point so i decided to factory reset them. Once i unpaired it on my Mac and Iphone i reconnected it to my Iphone, only now it stays quiet and the volume buttons don't work on the headphones despite it being max volume on my mac and Iphone.

 

Whenever i do press the volume button on the headphones i get a double beep.

 

please help 

 

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