Hi All
As at least some of the comments left here end well, I thought i’d share my experience with Sony Customer “Service”
A long time ago, last August to be exact, I bought a Sony DSC-RX100, finally persuaded to spend more than I intended due to the cashback offer prominently displayed in the shop. I filled in the claim form and sent it in on the 9th Sept 2014
I then waited...
The first email communication arrived on the 8th Nov explaining my claim had been rejected because “Your country of residence is not eligible for this offer”.
I emailed and called to point out this wasn’t anywhere in the conditions of the offer. This was confirmed in the next email on the 14th Nov
“After my manager agree, we treated your claim and you will receive your cash back of 50£ at least beginning of December.”
Next email
8th Dec “Unfortunately I cannot give you an exact date as to when the transfer will be made. Your file has been treated and your transfer will be made with the next batch of transfers. I apologize again for this delay and thank you for your patience and understanding.”
and then
15th Dec “the next batch is supposed to go out at the end of this week. I apologize for this delay.”
This year a different story
9th Jan “I just wanted to update you on this: unfortunately my supervisor is out of the office until Monday, she is sick.When she returns and can give me more information I will inform you. Thank you once again for your patience and understanding.”
27th Jan : Unfortunately I still do not have an answer regarding the date of the next transfers. I can however confirm that you will absolutely receive your cashback. I have given your file to my supervisor and we will do our best to resolve this issue as quickly as possible.
Thanks once again for your patience and understanding regarding this matter.”
Since then nothing.
I wonder if Sony Marketing have any idea what damage this is doing to their brand? Is it worth the 50GBP refund that is due to me – unlikely given the people I’ve told of this....
Many Thanks
Jim
