Vaio Update Internal server error

[MarioM2013]

Hi all,

I bought my Vaio SVL2413Z1E recently and since day 1 was completely unable to use VAIO UPDATE.

I get a very strange "

500 - Internal server error. There is a problem with the resource you are looking for, and it cannot be displayed."

Has anyone seen this type of error?  Any help available?

Thanks,

M

[rich912]

Hi MarioM2013,

This error code usually indicates that the serial number for the machine has not been uploaded to the server – it has happen previously.

Your problem has been highlighted to support. Any information we receive back from them will be reported in this thread.

Rich

[MarioM2013]

Hi Rich, Thanks a lot for the quick response. I had called support but their first response was to update IE! Your answer seems a more likely route. Wish they could be trained to your standard of expertise

[rich912]

Hi MarioM2013,

Vaio-Link have confirmed that you serial number is indeed missing from the server. This will be rectified. I will let you know when this has happened.

Rich

[rich912]

Hi MarioM2013,

Vaio Update should start working for you either this evening or if not then tomorrow morning. Can you please let us know tomorrow if this is the case.

Rich

[MarioM2013]

Hi Rich, Unfortunately no luck. =( Same 500 Internal server error. Any other ideas? M

[rich912]

Hi MarioM2013,

I’m not sure what the problem is but I’m guessing that your serial number has not been added to the server yet. Unfortunately my contact within Vaio-Link is not in the office until tomorrow so we are unable to check this.

I will get back to you tomorrow when I hope further information will be available.

Rich

[MarioM2013]

Thanks Rich. Let me know if you need my serial number or any detail to proceed with this!

[rich912 · Accepted solution]

Hi MarioM2013,

As suspected your serial number is still queuing. Apparently there is a server sync going on at the moment , hence the process is taking longer than expected.

If and when I receive any further information I will let you know, but in the meantime I suggest you keep trying every couple of hours…

Rich

[MarioM2013]

Hi Rich, Thanks a lot for your support: Case closed! Happy holidays!