I posted this on another forum as well, but couldn't see any replies to it.
Hope someone from Sony answers my issues. Its really annoying to spend like anything to buy a Vaio and not getting proper service Anywhere! I believe Sony Corporation is not different for different countries then why is my issue not yet considered here?? This fault is not my fault..its completely companies fault. Why am I being troubled???
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Hi Friends,
I'm another Troubled User of Vaio CS series. I bought CS17G model from my home country last year in Dec 2008. I did not use it much initially because I had Dell in my office and so I did not notice the "errr" sound it makes. Now that I've come to UK for studies, it's been more than 4 months since I've been listening to this annoying fan noise at every time of the day. As soon as I noticed this sound, I called up Vaio support for help as my laptop was still in warranty. But the response I got was quiet weird. They asked me to change some settings first. But when it did not work, they asked me to send the laptop to the service centre for which they asked me to pay 250.00 GBP (approx.). I was so shocked! I denied so they suggested me to send it to my home country.
After searching more on Sony, I found an announcement saying Sony is providing 2 year support to the troubled customers of CS series. It made me bit relieved. But then I called the Vaio support centre of my home country and got another great reply. They asked me to send it to them via courier or by any means for repair. Firstly I denied as I did not know anyone travelling to my home country. But they scared me saying that the Fan will disturb other components of your laptop and it will stop working soon. I was so scared that I decided to send it home by DHL/DTDC service which was another impossible thing for a student like me. They asked me to pay 40% of the price of laptop(for some customs issue) + courier charges. I became hopeless. javascript:smilie('') I still tried a number of times to convince Sony to help me with this problem. But they stick to the same answer.
I searched various posts of people going through the same problem and due to unavailability of feasible solution, decided to ignore the sound, use it nicely and look for another solution. But now my system has started crashing and it does not seem to be any software issue as my antivirus updates are latest and new and I've not found any infected item on my laptop in these days. Its a BIG trouble for me now. I'm a student with all my assignments and important data stored on this machine. Now I've to take back ups every now and then which is disturbing my work a LOT. I don't understand how can I make Sony understand this issue. But its really heartbreaking that after buying my favourite laptop which was definitely expensive, I'm experiencing these issues and Sony doesn't provide international support to troubled customers like me.
I'm regretting for not buying Dell in place of Vaio which actually believes in serving customers and not fooling customers. What should I do with this box now? Can Vaio support do ANYTHING about this?? After going through this complete post, it seems Sony is still reluctant to change laptop fans or laptops to please their customers. I think they don't value customers anymore. It has left me in a helpless situation where I have no hope of going to my home country for another 1 year and my laptop is crashing. Thanks Sony!! I would think 100 hundred times before buying any product from you and I'm sure, after so much trouble, the answer I'll get is NO.
