I have a small dilema. Could you guys help with a solution?
I have a Sony Vaio Laptop. Its warranty ended 7th December. Phoned them to get it picked up and now they have it so any work should be covered under warranty.
There is a particle under the screen. I took a picture of it and emailed it to Sony who diagnosed it as dead pixels. They said they would repair it for free under warranty.
Now that they have the laptop they say there is a particle under the screen. They sent me a picture of it and the photo looks identical to what I sent them earlier which they diagnosed dead pixels.
Now they are saying it was accidental damage by me and want to charge to replace the screen (same price as I paid for the laptop).
I think that this is ridiculous and that they should repair it under warranty. They will not accept these two arguments: 1. If I damaged it then I would have had to have opened the screen which there should be evidence of. 2. If the particle got in some other way through a gap then it is a manufacturing flaw because there should be no way of a particle getting in there.
What do you guys think I should do to resolve this problem? They are going to call me back tomorrow to discuss this.
I was told by a friend to quote the Sale of Goods Act 1979 but not too sure where I can find this so I can quote the relevant sections.
They called me again today saying there was dust under the screen and that I would have to pay for it. I asked for a supervisor to call me and to get the technicians to see how dust could have got under.
Yes I spoke to them a few hours ago and they are replacing it for free under warranty :smileygrin: Thanks a lot for any influence that you may have had
