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TV KD-55XG8096 channel 4 issues

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Milajayne
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TV KD-55XG8096 channel 4 issues

suddenly when i watch channel 4 it is not showing adverts but instead a little green waiting circle. It seems to get stuck on this circle often and doesn’t go back to the programme after the adverts must have ended. Also when I try to play a programme on channel 4 the little green waiting circle comes on and won’t play the programme. My tv uses Sony select for channels bbc1-channel 5. I’ve tried factory reset, emptying cache etc. please help it’s really annoying! I’ve gone as far as paying for channel 4+ to avoid the adverts to see if that helps but it hasn’t! 

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