WF C700N

[Macson]

I just got the earbuds WF C700N. My callers complain that the ambient noise around me can be heard loudly and interfere with the call qaulity. I thought noise cancelation would mean all the no8se around me would be blocked and the caller on the other side can hear me clearly but the noise around me get amplified instead. I have updated the software and I have tried all tricks on the app and the call quality is still not good. How can i fix this?

[MaggieGreene]

Hi @Macson, try the steps in this link: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779964.html

If the issue remains, try these steps:

1. Reset the headset: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783924.html

2. Initialize the headset: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783925.html