Check if you might be able to create the sync account manually in the phone.
1. Go to Community at www.sonyericsson.com. There should be a link saying "setup sync" or "add a new phone" on the first page when you have logged in. Click this link.
2. Choose W995 as your phone (wrong phone model on purpose). Click next.
3. Enter a incorrect phone number and then click next.
4. Wait for the new popup and then click the link "If you don't get a text message...".
5. In the new popup you click the link "click here to add sync settings manually".
6. Now, in the phone and go to Settings > Accounts & sync > Add new account > SyncML.
7. Ignore the instructions given on the website. Just look at the information since the instructions are for W995.
8. The username and password is the info you get on the page here and not the same you use when you login on the community.
9. When you tap on "Contacts" in the phone it asks for a server address at the top. Here you should enter "con" and then leave user and pass empty.
Let me know how it works out.
