Hey my Touch Screen Stopped Working

[#1]

Hey Guys,

Today morning, suddenly my NEO was really HOT, near the camera, and my touch screen was not working. I could not switch it off since the touch screen was not operating so had to pull the battery out. I let it cool down and then restarted it again. The apps everything seem to work fine, since when i press the headset button the music plays, the touch screen is not working.

Please HELPppppppppppppppp

[Uliwooly]

try repairing the firmware with Update Service

http://www.sonyericsson.com/cws/support/softwaredownloads/detailed/updateservice/xperia-neo?cc=us&lc...

[#3]

How to execute it on my NEO. Since i am unable to access any internal files

[Uliwooly]

you have to do this on your PC

[Uliwooly]

download and install Update Service on your computer

run it select your phone, and wait for it to ask you to connect your phone on FLASH MODE

Flash Mode = turn off yor phone, take out the battery, put it back in, press and hold the BACK button, while still holding the back button connect the USB cable, keep holding the back button untill Update Service tells you otherwise

[#6]

But since this is a Hardware problem do you think, this would make any difference??

[#7]

It states that,

"Your Phone already has the latest software", do you think i should reinstall the software??

[Uliwooly]

yes, you should reinstall it

[Uliwooly]

well at this point you don't know if its 1) software 2) hardware 3) software & hardware issue, that's why if you repair your software/firmware and the problem persist you know for sure its your digitizer

[#10]

Nope NO updates working had to return my Xperia NEO for repairs.

Will be getting it back NEW or repaired