does anyone else have problems with the sound sync when using videoing via hd !!

[#1]

Hi can any one tell me if they have the same problem as myself when using the video camera recording !! as mine after approx 5 mins seems to freeze the picture for a second then on play back all of the sound sync is out(this is fine untill 4 mins then it all goes pear shaped).....ive changed the memory card, reset the phone etc etc with no solution solved, the phone is only a day old and i really dont want to send it back, but its driving me mad as ive lost so many memorable video captures.....i was hoping se was back on top with this new phone as with every se phone that ive bought (x10, x10 mini, x10 mini pro, x8, vivaz along with many more ) there is always something thats not right ???? im at my tether with sony ericsson now and really am thinking of never buying anything with sony ericsson on again !!

[Sam]

I am sorry to hear of the problems you have experienced with your handset. I can honestly say I have not found this problem with that particular model and I would advise at least attempting a software update before looking at returning the phone:

http://www.sonyericsson.com/cws/support/softwaredownloads/detailed/updateservice/xperiax10?cc=au&lc=...

[#3]

I have Same Problem here...i bought this phone 3 days ago...when i record something...and play it back there something weird...coz my video and sound is didn't sync...i hope sony ericsson is already know about this bug...they must fix it...coz HD recording is useless if  video and sound didn't sync...and also in video mode if u choose flash then u turn on the flash...tap again in flash option the falsh is off but in option said the flash is still on...weird thing...

[Steve1970]

It could be due to being unable to write to the SD card quickly enough, and a buffer is filling up after a few mins causing the glitch.

Maybe using a faster class of SD would help.

[#5]

yea same problem her se must fix this

[#6]

So why is this happening ?? any idea ??

[#7]

im using standard sd card from the box...

if this problem come from sd card...have u try another fast sd card...?

if still same...so is not sd card problem...i think

[#8]

hi i have tried the update with resolvement...... and to be honest ive spent hrs trying to sort this out, and its still the same

[#9]

hi thank you for all of your help....ive tried 4 (5 if you include the one that came with the phone) new sd cards 2 of which was hc ones.......and it didnt do a thing, what i think it could be is the processor in the phone freezing for a second, or something to do with se's overlaided software, as my wife has a phone that has HD video recording that cost half of the Arc and it records so sweet, ive even recorded my daughters b/day party for a full hour and 4 mins and not a trace of out of sync sound, i feel so gutted as now i borrow her phone if i think i might use the camcorder on it, ive also now noticed on the arc that the web browser is very slow to load up pages while connected to wifi.....it feels like im connected to EDGE.

[#10]

Hi as you can see on this forum, Sony Ericsson had replied back stating that they had not found this problem on this model !!!, i found out today that 2 of my work colleagues had also bought this phone after seeing mine, and guess what, they both also found that there sound sync is out after 3 to 4 mins of recording in HD !!..... I know that this morning one of them had returned his handset and got a different replacement handset, not only was he disappointed but angry that something that has been highlighted as one of the main selling points of the phone simply didnt work they way it should have, im not sure what my other colleague is proposing to do yet, i suspect she will also return it by the way she was speaking, im going to try to hang on for a short while i think, hoping that Sony ericsson will bring out a update to solve this matter, if they dont then itll be the last se product that i will ever buy.......im just wondering how many other ppl have had this problem with the arc, and havnt said anything, or even looked on forums like this...........plse SONY ERICSSON fix this problem so we all can rest and say nice things about this gorgeous looking phone, instead of worrying and wondering if and when its all going to work the way it should.