software update cannot be installed

[NataliaTk]

System update cannot be installed. Error 0x803d0020. I tried to install it using just phone and with a laptop. Both attempts were unsuccessful.  

[steN68]

what was result?

Over weekend my phone has changed the 'unlock pattern' and i am unable to get into anything. Phone is ready to install latest software though?

in the UK on vodafone netwo

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@NataliaTk wrote:

System update cannot be installed. Error 0x803d0020. I tried to install it using just phone and with a laptop. Both attempts were unsuccessful.  

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rk, is this an android update?

[NataliaTk]

No, it's Sony system update 

[steN68]

apart from not loading update is phone still working ok?

thanks

[NataliaTk]

Yes. It works

[steN68]

thanks, looks like we have a different problem, good luck