Headphones not working

[bajo1]

Witam mam problem z sluchawkami. Dzialaly przez tydzien a po tyg podczas sluchania muzyki wyskoczyl ten komunikat i przestaly dzialac... co zrobic zeby naprawic blad?

Hello :smileysmileywink: I have a problem with the headphones. They worked for a week and after listening to the news, the message popped up and stopped working ... what to do to fix the fault?

GT

[ChloeS]

Hi @bajo1

Welcome to the community 

Your post has been translated as this is an English only forum, please remember any posts/replies must be in English 

Unfortunately I'm not able to read the error message in your screen shot, could you please post what it says in English so I can help out.

Let me know 

[bajo1]

Zestaw sluchawkowy nie jest obslugiwany. Uzyj innego zestawu albo zajrzyj na witryne pomocy technicznej Sony mobile, w celu uzyskania dodatkowych informacji

The headset is not supported. Use another kit or check out the Sony mobile support site for more information

GT

[ChloeS]

Hi @bajo1

Have you tried another headset with your device? Do you get the same error message? 

Let me know 

[bajo1]

Te moje sluchawki ktore nie dzialaja w moim telefonie dzialaja w innych normalnie

These my handsets that do not work on my phone are working in other normally

GT

[ChloeS]

Hi @bajo1

Again, as this is a Global English only forum please ensure all posts/replies are in English. 

Can you please confirm if different headphones work in your Xperia handset or if they also get the same error message. 

Let me know 

[bajo1]

You may have an idea?

GT

[ChloeS]

Hi @bajo1

In this instance I would suggest contacting your Local support, they will be able to assist further and may make it a little easier for you as well 

[KokoGruby]

Tylko to jest tak ze caly czas wyswietlana jest ikonka zesluchawkami, ktorych niemam podlaczonych, iniemoge rego wylaczyc. I niewiem co sie stalo. 

Only this is the whole time the icon with headphones is displayed, which I am not connected to, and I need to turn it off inadmissibly. And I did not know what happened.

gt