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Green screen when playing videos

ML05
Visitor

Green screen when playing videos

I know that this problem has a solution (start the phone again) but in a few hours, the problem come back. I think that is no a good idea turn on the phone many times. Please I need a solution Slightly_smiling_Face tks 

4 REPLIES 4
profile.country.US.title
Qatrium
Expert

@ML05

Does this happen with all videos or in a specific app?

ML05
Visitor

With all videos 

profile.country.US.title
Qatrium
Expert

@ML05

Start troubleshooting by restarting your phone into safe mode, this will disable all installed 3rd party apps. If the problem is resolved then one of your installed apps is causing this issue and you have to figure out which one. Start by uninstalling those apps you installed recently.

AlLan3lL
Visitor

Same case on my device too,. .😭