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Registering a New Product to "My Sony" account.

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keclark86
Explorer

Registering a New Product to "My Sony" account.

I have been unable to register the purchase of my PS5 Disc Version, to My Sony account here in the UK. I have typed in the model number :- CFI-1016A, but i am unable to progress any further on Registering A New Product section, i.e:- Did you buy online?, Name of store, Purchase date, etc. I have tried using different browsers, different devices, mobile, laptop, ipad, but nothing seems to work!! Has anyone else had this problem? Any solutions to rectify this?

12 REPLIES 12
MysticXS
New

At last, a sensible answer. Thanks mate. It all makes sense now thanks to you.

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michtum
New

How do we know if the ps5 is still on warranty? the psn registers the products but not the purchase details etc

I'm having this issue also, did you manage to find a solution. ?