Cashback issue

[Alanfras]

Can someone please help. I have been trying to reply to the email that I received as I need to attach proof of purchase etc. Even though I am replying to the email I received my reply is being returned with "not a valid email address". Can anyone provide the correct email address. I did not think that this process could be as difficult.

thanks

alan

[Pascale_F · Accepted solution]

Hi Alan, 

Welcome to the community. 

Which Sony product are you claiming the cashback for? 

Thanks, 

Pascale

[Alanfras]

Hi Pascale

it is an Alpha 7 MK 2 camera, model name ILCE-7M2

there is supposed to be £200 cash back on this camera

[charlie5555]

My email was received from sonyeurope@mail.sony-europe.com

however if I click to reply, the reply email shows as Campaign.administration.co.uk@eu.sony.com

Maybe you could try both?

[Alanfras]

Thank you very much for providing an email address that allows me to communicate effectively.

Alan

Sent from my iPad