my phone can't update through pc companion

[RLICCIARDO]

I'm trying to update my XPERIA E1 DUAL TV using USB and PC Sony Companion. It didn't work. Now I'm trying to repair my phone but I've notice there is XPERIA E1 DUAL option in the Device Driver Support for choosen. Any ideas?

[RLICCIARDO]

Nothing works and when I try to repair... there is no XPERIA E1 DUAL in the options available. If I try with XPERIA E DUAL... I will lost anything? 

[_alexdon_]

Run PC companion in compatibility mode with windows 7.

[RLICCIARDO]

What the most frustrating is looking for a device for my phone in repair options... and it is not there.

There is no option for XPERIA E1 DUAL.. in SONY PC COMPANION repair options. 

[_alexdon_]

PC companion does not have devices,it will recognise your own device.

[RLICCIARDO]

I mean... using the REPAIR option, when you need to choose your DEVICE (your phone/ tablet model) THERE IS NO option for my device, only XPERIA E1. 

XPERIA E1 DUAL is not there.

[_alexdon_]

The firmware is the same,select E1.

[gege670]

1. Ensure you use the original cable data USB (without hub)

2. What OS did you use (XP, 7, Mac)? because im using XP and its working

3. Try another computer

4.Go to the service center in your area if it doesn't work

[RLICCIARDO]

I'm using orinal USB cable, my SO is Windows 7.

I've tried to contact local support by email and the answer... well, to short cut: they tell me there is an update available...

[RLICCIARDO]

Thank you Alex, there is many other models with two options... single chip and dual. If the firmware is the same, why they dont post: XPERIA E1/ E1 DUAL ?  But I'll try that.

[_alexdon_]

Strange,I think you are referring to Sony update service and not PC companion.