my phone can't update through pc companion

[RLICCIARDO]

I'm trying to update my XPERIA E1 DUAL TV using USB and PC Sony Companion. It didn't work. Now I'm trying to repair my phone but I've notice there is XPERIA E1 DUAL option in the Device Driver Support for choosen. Any ideas?

[RLICCIARDO]

Sorry, Imean... THERE IS NO XPERIA E1 DUAL OPTION. 

[_alexdon_]

Just click on support zone,software repair and follow the steps provided.

[RLICCIARDO]

That is what I just did. But there is no XPERIA E1 DUAL in the list... Only XPERIA E1.

[Sachin4u]

You installed PC Companion and you are not getting Xperia E1 dual as the device name at the top? Then why don't you update via the update center application from your phone itself. Is it not available for you?

[RLICCIARDO]

The UPDATE CENTER in my phone leads me to www.sonymobile.com/update (and the message Computer nedded) , which means "PC SONY COMPANION" using USB.

In the SONY PC COMPANION my phone is not recognized directly. So, I was trying to repair but there is NO driver for XPERIA E1 DUAL TV... only there is the option to XPERIA E1.

[gege670]

Have you tried these option:

1.Enable developer options.

2. Check USB debugging

3. Go to Xperia Connectivity in the setting mode

4.Choose MTP (Media Transfer Mode) in the USB connection mode

and try to run your PC companion again

[RLICCIARDO]

1. I dont know how to do it ( I didnt find the option ).

2. I think that item is link to 1

3./4. It is ok already.

[RLICCIARDO]

One more thing... configurations > about phone > diagnostics... always broke down (message: diagnostic has stopped.)

[_alexdon_ · Accepted solution]

To enable usb debugging,you have to enable developer options.Go to settings-about phone-tap on build number several times.