download video from HDR 500 toMac

[mlhk51]

I can't download video from my HDR500 camcorder after upgrade to sierra I also upgrade Play memory home vers 3601

What can I do??

Thks

[EdwinaU]

Hi there,

Welcome to the community.

Can you tell us the full model number of your camcorder so that we can find some advise for you?

Thanks,

Ed