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Battery Draining Fast Issue

Mainul10
Visitor

Battery Draining Fast Issue

I am using C5 ultra dual from last jan 2016. I dint have any problem till Sept 2017 but later that month i had noticed that my phone's battery started draining very fast. Even sometimes it shows some unusual behaviour like it suddenly runs down the charge level from 60 to 1% and while i put it on charge, within few minutes it goes up to 100%. All i came to know to that its battery problem so i contacted sony service centre to replace my battery. But they replied that C5 battery is discontinued and is not available. Later i contacted sony company office to know it and they replied it with same words. So in that case if battery is not available should i kept my C5 phone at home and use some other brand phone. I need a solution to this. Kindly help me in this regard.

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12 REPLIES 12
Pp04
Visitor

Hi 

I am also having this same issue. My battery is being active g weider for many days now 

1) it is taking a lot more time to charge and today showed only 34% charged after 3 hours at charge screen switched off and when I unplugged it and replugged it showed 100%

2) after reaching 60% charges it reaches 0 withing minutes. It likes a seconds hand of a watch.!!

3) other times, when I charge it switched off and after about 3 hours( showing about 34-40% charge)  switch it on while charging it again shows 100%. 

4) when charging switched on,  it does not go beyond 30-40 % even after 8 hours of charge.

What can I do  to correct it. I have done Xperia companion repair ( although it did not ask me to disconnect the phone and all to prepare for repair. Those steps are not there)  

Somebody please suggest something.!

Thanks. 

jeremy12
Visitor

i am using SONY XPERIA C5, i cant used my xperia c5 now problem i think the battery my phone is charging when i open or start my phone only sony xperia comes out to my phone and then shot down again..so to sony xperia company can you please help to fix my phone as soon as possible coz i dont want to buy any phone..bcoz of no budget.. thanks hoping you can help my phone fix so that i can used it ..thanks again and god bless

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EUPHORIC2017
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@Mainul10 wrote:

I have visited nearby sony authorised service centre and they had tested my phone's battery. Is showed as battery capacity failed during the test. So i asked them to order a new one but it is not available. Now what to do in that case to get a new battery.


Strange, in my location's authorized service still in sell replacement service. Did you tried to birng it to others location, cities and ect. Very strange situation. As i know Sony's still supporting this model Slightly_smiling_Face