SWF-BR100 stopped working after Android 9 update

[88Paul]

Can anyone help?

After the recent update to Android TV 9.0 on my Bravia KD-49XD8305 it appears it will no longer support the dongle that connects to the Subwoofer. It has worked perfectly for the last few years with other updates to the OS.

It will now not sync with the subwwofer, what ever I try to do. I have reset the TV, reset the USB sender/dongle and the Subwoofer too, all with no sucess.

I have read on the USA community board someone else has had the same problem. I doubt I will be able to roll back to Android 8, so waiting on a fix from Sony I guess.

Unless someone has a fix?

[HannahEd01]

Hey guys, there's no way to revert back to an older software version, you should keep in touch with Sony since they've been investigating the issue.

[dalawes13]

Chased my support ticket a couple of times now with the same "we're working on it" reply.  Not sure if anyone else has noticed, but since the update, my TV is constantly rebooting when it comes out of standby - very annoying.

[88Paul]

dalawes13

I have chased mine too, got the standard reply too.

As for the rebooting issues you have experienced, I had that too recently. I seem to have resolved it by removing the power lead from the back of the TV for a few minutes then letting it boot back up again. All seems fine again when turning on from standby now.

It would seem a roll back to Android 8 is not an option, so we just have to wait and hope there is another update soon.

[d20a1a67e5e93e22]

Yes, it's true, I have two transmitters now. I'll have one as a spare part. I have a feeling that the new update has been waiting for quite a long time. I hope it comes soon. I suggest that everyone make a copy of the new Sony update on the USB key or other media if the subwoofer malfunction will be fixed, because it is not known what updates will come in the future.

Robert

[Pentium_Gladio]

Hi, I've been in touch with Sony technical support as well and they advised that the issue is being investigated by their engineers and they will update us as soon as possible. I'd say if there is any solution, it could be implemented in the next FW update but so far nothing yet is confirmed. Also, no workarounds have been found yet but if I find any I'll share them here.

[88Paul]

Thanks for the update!

Maybe not too long to wait now.

Paul

[88Paul]

Another few weeks have passed and still heard nothing, anybody else heard anything or have an update on a fix?

[HannahEd01]

Hi 88Paul, I'm afraid no updates yet, still under investigation.

[dalawes13]

Not sure where everyone else is based, but I've now taken this up with Sky Protect (Domestic and General) due to the TV now having a technical defect following a manufacturers firmware upgrade.  Repair people have said they would have to swap out the main board in the TV, and that tends to make them uneconomical to repair - and even then you have to make sure it's not Android 9 pre-loaded!  Looks like I may get the option to swap out the TV, but just waiting to hear.  Ultimately it doesn't resolve the issue, but I'll at least be able to have some comfort following this issue, as I doubt Sony will resolve this.  Have had to buy a sound-bar with a subwoofer anyway, as my son has hearing difficulties, and struggles if there is not enough depth to the audio.

[jonny2300]

I am in the same boat. Bit unfair considering how much this sound system cost.