Soundbar works when watching sky but not when watching tv channels

[Robharris0803]

Kit is sony tv kd43xh8505 and sony sound bar ht-x8500 connected via "eARC".  Sound OK with sky connected to TV via "hdmi.  No sound when watching TV channels.  

Any suggestions gratefully received.  Thanks

[Peter_S.]

Hi,

Please set eARC to ARC and check if it's working then.

Cheers

Peter

[Robharris0803]

How does one do this.

I have also reverted to the optical connection with no change to problem.

Regards Robert Harris

[Joe_Dohn]

@Robharris0803

You can toggle the ARC mode under Settings - Display & Sound - eARC Mode.

Hope this helps!

- JD