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Sony KDL 43W807C is now defaulting to the Home Screen and will not let me out.

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robking94
Explorer

Sony KDL 43W807C is now defaulting to the Home Screen and will not let me out.

This happened whilst I was watching TV and the set turned itself off and went into a restart mode.  When it came back up the Home Screen displayed but whatever I select it just blanks out and returns to the Home Screen.  I can still access Netflix via the remote button though.  I have tried retuning and have even tried a factory reset and then re tuned but each time I try to access anything I just go round in a loop.  If I try to select You View, it says that I have no channels stored but if I retune it finds 170+.  Anyone got any ideas before I just replace the set.  Incidentally before this happened I couldn’t access the Home Screen.  The factory reset does  not appear to have reset any of my data.

4 REPLIES 4
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SkyNet404
Specialist

I'm afraid to tell you that your TV got infected with the reboot loop curse my friend! 
While everything is disconnected from it, try to perform a forced reset instead of the standard factory reset: https://cutt.ly/Z6hBmpi.
And if that didn't help, then It'll need to be repaired.

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robking94
Explorer

Unfortunately that did not work in my case.  The TV rebooted twice but I still got the Home screen.  I tried a factory reset using the remote but it just kept asking whether I wanted to delete everything.  A YES reply resulted in a loop.  I disabled wifi because I noticed that it was still recognising my WiFi even though I had already said forget.  Then I went through the hard factory reset again but still ended up with the home screen.   I performed a factory reset using the remote and it appeared to work but after rebooting itself it is now in a reboot loop.  I think its time to call it a day with this one!

Thanks for your help anyway.   If anyone wants a sick Sony Bravia 43 inch let me know and you can have it for free.

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royabrown2
Hero

@robking94 

 

Free? That’s too much….. 😛


My favourite bedtime reading is a Sony product manual…
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SkyNet404
Specialist

Sorry to learn about that buddy. 
If you're not planning to get it fixed, you can just donate it or send it for recycle.