Can’t get sound using an app or casting

[Orsyboy]

Only get sound out My sky soundbox no sound at all trying watch a movie thru any app or casting in settings audio won’t change to tv audio

[rooobb]

How did you connect your soundbox keeping in mind that it is not arc compatible?

[Orsyboy]

Optical cable

[rooobb]

And? if you are looking for help I think you should spend more words in order to explain your setup, what you are doing and what you are expecting from your actions...

[Orsyboy]

Sorry unwell at moment will try better next time 

[hitinv]

i have the same problem and have raised a case with Sony support which is open for the past 3 months.

i have a Sonos Arc connected via an HDMI cable on the eArc port of the TV

[rooobb]

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@hitinv  ha scritto:

i have the same problem and have raised a case with Sony support which is open for the past 3 months.

i have a Sonos Arc connected via an HDMI cable on the eArc port of the TV

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sonos arc is OT for problem with Sky soundbox

[Orsyboy]

Did anyone get this resolved