Cant use REMOTE on Imaging Edge Desktop

[Waycombe]

When I connect my ILCE-7K (alpha 7) camera to my computer is shows up on my computer but not on Imaging Edge. I've tried different cables, un-installed and re-installed Imaging Edge Desktop but still does not work. Any ideas please?

Michael

[Anonymous]

Hi there,

Hopefully a community member can help.

Best wishes,

M

[Win_88]

Hi Waycombe.

Is you computer compatible with Imaging Edge? What operating system do you have?

You can find the system requirements here:

http://support.d-imaging.sony.co.jp/www/disoft/int/pcenv/en/contents/index.html

Win_88

[kenthomson]

I had the same problem. It was solved by turning off the Dropbox app. Any app or program your computer that is looking out for a camera to be connected can cause this, so Google Sync & Backup, possible Lightroom and Elements from Adobe.

[Waycombe]

My computer is compatible I believe. Win 10 ,64bit?

Regards,

Michael

[ThorEgil]

I have been struggling with the same problem with my A9II on my desktop PC - on my laptop PC everything was fine.

The camera worked perfectly fine in the Windows Camera app, but Imaging Edge Desktop - Remote said it was not connected. I tried everything including reinstalling Windows, but no.

Until today, when Sony released a new version of Imaging Edge Desktop with support for the new A1. This version also seems to have fixed the connection issue. No problems connecting the camera today.