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Internet and sms problems with X10 plus

dzharlaksl
Visitor

Internet and sms problems with X10 plus

Hi all. 

Some month I see problem with internet and sms. 

Location: Moscow, operator: Tele2

When I try to do something like open webpages or game or any action - phone don't download data, all look like internet connection freeze by 30s-1min and next internet starts work. Very annoying - my operator says that all ok from their side. 

I watch it only with my phone, other operators sim-cards work fine. I think maybe it phone problem? 

I do all actions like check settings, reset device, etc.

And sometimes i see error 28 when I try to send sms - phone show me that error and sms doesn't send. I check with sony chat support - sns center settings in engineering phone menu - and all ok.

Somebody have problems like this? 

I don't want to change operator or phone. Maybe you could explain me - how i could collect all phone logs to try to find problem? Maybe I can check logs in engineering menu? (I forgot how to open it)

Thanks in advance, I

Tags (3)
2 REPLIES 2
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MarlonUk1
Expert

try to boot our device to safe mode , and check if the problem persist

dzharlaksl
Visitor

Can't help. Realy sad.