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Xperia xa keyboard problem

shadow97
Visitor

Xperia xa keyboard problem

hello everyone ı have bought a new xperia xa about 1 and a hlaf month ago.but recently ı started to have a problem about my keyboard.While ım texting something ıt starts keep texting somwthing random by itself.Like its staying stable on the letters or numbers etc.In order to get rid of that ı need to clean the screen of the phone.Anyone has the same problem here? 

By the way ı have protective glass on the screen and ı doubt  its because of that.Does it effect that? 

3 REPLIES 3
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Qatrium
Expert

Hello @shadow97 and welcome to the community!

Indeed, your glass screen protector might be causing this issue, and the first step of troubleshooting is to remove the screen protector, clean the phone screen with a soft dry tissue, then test if the issue is still there.

shadow97
Visitor

ı have removed the glass from the screen but ı still have the same problem.Do you have any solution about it or should ı contact with warranty ? 

shadow97
Visitor

btw my screen isnt sensitive sometimes.it doesnt react me even i touch the screen many many times