Headphone jack not working

[Joshnepal]

I bought my sony xperia XA ultra dual sim just 2 days ago and now i found out that my headphones will have tiny sound on left ear buds and no sound at all on right.  It doesn't even detect the headphones. I tried 5 different types of headphones but none of them works.  Speakers work fine.  Wat should i do now? 

[Roadrunny76]

Best is to have your phone replaced where you bought it from, and check on the spot (if not delivered via courier) if it works. 

[Schrichards]

I have to hold the cord down inside port to hear twisting and turn sound on and off but without hold the cord I can't hear nothing and it's a brand new phones too, I restart and factory reset. And still my phone audio jack not working HELP!! !