missing pictures and videos

[lalade]

I recently bought an Xperia X to replace the M5 i had. I did a backup of my pics and videos using the sony bridge. when i did a restore to the new device(xperia x), only 1907 out  of 2187 pictures were restored and 10 out of 19 videos. I have tried to do the restore a couple more times and i still get the same result. would really love to have my pictures and videos back, help! 

[CameronT]

Hi @lalade,

Welcome to the community.

Bridge for Mac has been discontinued, and we now use Xperia Companion. Try it with that.

[lalade]

thank you CameronT, I have downloaded the Xperia Companion.

My problem remains however as I backed up the old device using sony bridge, then I did a factory reset on it.  But as I said earlier in restoring to the new xperia device with sony bridge where the backup resides, a number of pictures and videos do not come into the new device

[MarlonUk1]

Were the images and videos stored on just one memory? I mean did you back up both internal memory and the SD card memory. Maybe some of your media are left in the SD card.

[CameronT]

@lalade,

In Xperia Companion there is an option called Xperia Transfer. Use that to transfer the content from your backup.