Hello,

The problem: We have many channels that appear in the EPG (both the stock Sony one and the YouView app) but whenever we try to tune into them, all we get is a silent black screen, with no error messages. These are channels delivered over the Internet and not the aerial. 

What we’ve tried:

• The TV is already connected to our WiFi and we have no problems streaming YouTube, iPlayer, Netflix, Pluto or anything else
• There are older threads by people with similar problems but they’re all a few years old and none of the suggestions apply to our TV as far as I can tell
• We’ve checked for a TV software update and it’s up to date

TV details:

KD-55X85L

Model: Bravia 4K VH22

Android TV OS: 10

Android TV OS security patch level: 1 June 2024

Kernel version: 4.19.75

Can anyone help? Thanks in advance!