Hello,

I've had an account since the PS2/PS3 launch for content and downloads but I'm not so worried about that content now as the machines have been handed down a long time ago.

In 2014 I updated my Sony account details (address, credit card etc) online when I bought a Sony digital camera with App capabilities and purchased and installed various added functions. These downloads I do still use and need the updates when released. 

I needed to update the camera firmware 2 days ago to add the latest lens profiles which was ok as it's all free.

Afterwards when I checked the camera was functioning properly I used the camera over wifi to see if the Apps were in need of an update. I had two to do. I followed the necessary steps but had problems. Rather than struggle on a small screen I thought I'd use the laptop.

This is when I found that I was unable to log in to my account. The password was rejected repeatedly and I was locked out.

I waited till today and tried to reset my password but the answer to the secret question was also rejected. 

(I do have the password and the answer to hand just in case my keychain fuzzes out).

I'm unable to create a new account using my common email as it already exists so I've created an account with an alternative email hoping to link the two accounts to access and upgrade the Apps on the camera. 

Before trying I thought I'd join the Community for the first time and ask for any help or guidance available. 

Kind Regards.