WH-CH510 connecting issues.

[PinkPanda300]

Hello,  I recently purchased a ser of Sony wireless headphones. They are to be used with my Sansung TV (7 Series)  when I try to pair the devices, the TV scans and finds the headphones but when trying to connect and pair them I get this error message. "unable.to connect WH-CH510 make sure the device is switched on"

The headphones are switched on and in close proximity if the TV. Any suggestions on how to get them to pair? 

[Joe_Dohn]

Try resetting to factory settings then pairing them again.

[PinkPanda300]

Good Evening. I have reset the headphone to factory settings unfortunately this hasn't solved the problem. The TV still finds the headphones but wont pair and connect. 

[Joe_Dohn]

Maybe it's a compatibility issue, can you use them with other devices or use other headphones with the same TV?

[PinkPanda300]

They connect to both my samsung phones no problem. I haven't tried any other Bluetooth headsets with my TV so it's all new to me. I just find it strange how the TV can find them and says pair. But when pairing it says device not switched on despite the blue light flashing in pairing mode. 

[Joe_Dohn]

It's possible that the TV only supports source devices (like phones, tablets, laptops, etc.), but can't connect to headphones or soundbars for example.