Join now - be part of our community!

sony WF-1000XM3 case not charging/no light

profile.country.GB.title
wmcallister044
Explorer

sony WF-1000XM3 case not charging/no light

I can put the case on charge and charge the earbuds(and no red light will be on the case)

 

but as soon as i unplug the case the earbuds stop charging and the case cannot take any charge and is stuck at 5% on the app

 

I've tried updating and resetting neither have worked...

Tags (2)
2 REPLIES 2
profile.country.GB.title
wmcallister044
Explorer

I can put the case on charge and charge the earbuds(and no red light will be on the case)

 

but as soon as i unplug the case the earbuds stop charging and the case cannot take any charge and is stuck at 5%

 

I've tried updating and resetting neither have worked...

profile.country.GB.title
SkyNet404
Specialist

Hi @wmcallister044,

 

If you already updated the earphones and reset them, you can try to initialize it as a last option: https://bit.ly/3h7TpSz. Also, maybe try a different cable.
If it's the same, I recommend contacting Sony at this point, as it might need repair.

 

Regards,  
404