Purchased in December 2020. Returned to Sony June 2021, charging case not charging. Replacement case sent. 29th August 2021 case put on charge as normal using Sony Charging USB lead and official plug. Was awoken to strong smell of burning! Charger completely burnt out. This is a severe fire risk and could potentially have been very different outcome had I not woken!!
to which charger did you have the case connected to? Usually the charging case just draws the power it needs, but your description sounds like you connected it to a wall-adapter that "pushed" more power than it should.
The charger unit was returned two weeks ago. When I enquired about them I was told they were still investigating! Very disappointed with service. The charger unit was clearly irreparable and I therefore expected a replacement under warranty. It should not take two weeks to reach a conclusion that a replacement is required.
Hi SuzieQ1954, not sure what is happening at their end, but it's not a simple matter so I can imagine that it's going through a lot of investigations. Do let us know when you hear from them.
It has now been a month since the charger was sent for repair. I have sent numerous emails and made several phone calls to the repair centre to no avail. I am now going to get in touch with Trading Standards as the earphones are still under warranty and Sony are breaking the Sale Of Goods Act by not replacing the earphones which are irreparable. I find their Customer Service appalling and the fact that the damaged earphones could have caused a house fire I would have expected a quicker response. Very disappointing.
