On and off without finishing lighting

[Rafiki28]

Mi sony m4 aqua después de la última actualización empezó a apagar y prenderce solo, lo único que hace es prender en blanco con el logo de Sony y después de apaga y prende solo hasta que lo apago con el botón de off de adentro de la tapa, que puedo hacer para que encienda o necesita alguna reparación ??? 

My sony m4 aqua after the last update began to turn off and turn on alone, the only thing that it does is to light in white with the logo of Sony and after turn off and on only until I turn it off with the button off inside the cover , what can I do to turn it on or need some repair ???

-GT

[Jonas]

Hi @Rafiki28, sorry to hear about this.

I have translated your question to English as this is an International forum, please post any replies in English.

Do I understand correctly that even after turning the device off with the OFF button, you still get to this screen when powering on the device again? If that is the case, try removing your SIM and SD card(s) and start the device up again.

If you still experience the same behaviour, try performing a software repair using Xperia Companion.

Let me know how it goes!

[Rafiki28]

Ya le quite la memoria y la sim y hasta la reparación de software y aun sigue haciendo lo mismo, ahora que prosigue por hacer? 

I already remove the memory and the sim and even the software repair and still doing the same, now that it continues to do?

gt

[Jonas]

Hi again @Rafiki28, sorry to hear that it's still not turning on correctly.

In this case, your device will need to be examined by a trained technician at an authorized service centre, so please get in touch with your Local support team and they will arrange a repair for you.

Keep me posted!